Messaging built on the clinical graph instead of on an invite list — the channel already knows who's on the case, because your assignments built it. Love your Slack or Teams? Keep them; Cue mirrors into both.
← Back to the overviewEvery kiddo gets one care-team channel, and its membership is reconciled from your staff assignments. Put an RBT on the case and they're in the conversation. End the assignment and they're out — the same afternoon, without anyone remembering to do it.
Pull a kiddo, session, authorization, document or program into a message. It stays a live reference, so it's never a stale picture of something that changed.
Parents talk to the clinic inside Cue, with quiet hours so nobody gets a 10pm ping and a response-time target so nothing sits for three days.
Cue Chat is the built-in option, not a replacement mandate. Mirror internal channels into Slack, Teams or Google Chat — PHI redacted on the way out — and run both for as long as you like.
Removing a message, a file, a member or a room records who did it and when, keeping the row as it stood. A thread can be reconstructed for an audit years later.
K. Reyes is assigned to Maya on the scheduling board — the thing you were doing anyway.
Cue reconciles the care-team channel from assignments. No invite, no admin, no forgotten offboarding.
What's decided sits on the kiddo's record with the authorization, the note and the session it's about.
A photo of a data sheet is PHI the moment it's taken. Attachments live in a private bucket and every download is a short-lived signed link, minted only after your channel membership is checked.
BCBAs, lead RBTs and the owner create and rename channels. A technician can join and talk in any room they belong to — they just can't spin up a shadow org chart.
Choose how long messages live, whether edits and deletes are allowed at all, and whether mirrored copies get PHI stripped. Defaults are the careful ones.
Per-channel levels — all, mentions only, or nothing. Push previews for anything carrying PHI are suppressed, so a lock screen never shows a kiddo's name.
Chat rides the same native iOS, Android and tablet apps as the rest of Cue. The RBT in the car and the BCBA at the desk are in the same thread.
Even Free. Messaging isn't a module we sell you — a care team that can't talk isn't a care team. Only AI writing help starts on Cue Pro.
The conversation was always part of the record.
Now it's actually in it.
Cue is invite-only while we onboard new clinics one at a time.
Request an Invite →